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If you are experiencing trouble with your touchmonitor, refer to the following
table. If the problem persists, please contact your local dealer or our service
center.
Solutions to Common Problems
Problem Suggestion(s)
The monitor does not respond
after you turn on the system.
Check that the monitor’s Power Switch is on.
Turn off the power and check the monitor’s power cord and signal cable
for proper connection.
Characters on the screen are dim Refer to the About Touchmonitor Adjustments section to adjust the
brightness.
The screen is blank During operation, the monitor screen may automatically turn off as a
result of the Power Saving feature. Press any key to see if the screen
reappears.
Refer to the About Touchmonitor Adjustments section to adjust the
brightness.
Screen flashes when initialized Turn the monitor off then turn it on again.
“Out of Range” display check to see of the resolution of your computer is higher than that of the
LCD display.
Reconfigure the resolution of your computer to make it less than or equal
to 1024x768. See Appendix A for more information on resolution.
Touch doesn’t work Make sure cable is securely attached at both ends.