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Appendix A - Troubleshooting
Problem Solution or Reason
STATUS Indicator
Does not light when power
switch is turned to ON (I)
position.
1. Check power connections from A.C.
outlet to power supply to printer.
Lights GREEN, but printer
will not print.
1. Check interface cable connections from
computer to printer.
2. Make sure top cover is locked closed.
Blinks GREEN-RED-RED.
1. Operator has paused the printer during
a batch job. Tap the FEED button to
continue.
Lights AMBER.
1. Printer has encountered a syntax or
command error.
Blinks RED.
1. The optional cover open sensor is ac-
tive. Press top cover to close and lock.
Lights RED.
1. Media is out. Reload a new source of
media so printer can continue printing.
2. Power-up failure.
Blinks GREEN-AMBER.
1. AutoSense in process. Wait until printer
dispenses a status report.
Lights AMBER-RED.
1. Download in process.
Operation
Printer appears to be
working (media is being fed
out), but nothing is printed.
1. Verify that the labels are the correct
type (direct thermal).
2. Check that the roll is loaded with the di
-
rect thermal side facing up.
3. Clean the print head with cleaning pen.
4. Ensure top cover is locked closed.
Printing is faded or poor
quality.
1. Clean the print head with cleaning pen.
2. Adjust print speed/darkness in software.
980346-001 Rev. A 15