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Troubleshooting 101
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Cause What to do
The software may not be
installed properly.
Check that the software is installed
properly for your printer, as described
in the Start Here. Check the software’s
printer settings.
The interface cable may not
match the specifications of the
printer or computer.
Check both ends of the interface cable.
Make sure the cable meets both the
printer and computer specifications.
The printer port may not be set
correctly.
For Windows 98, Me, 2000 or Windows
NT 4.0, click Start, point to Settings, then
click Printers. For Windows XP, click
Start, Control Panel, then click Printers
and Faxes. When the icon of the printer
you are using appears, right-click it and
select Properties. Then, click the Ports or
Details tab and select the appropriate
port.
The Paper Out and Pause lights are on and the printer beeps
three times.
Cause What to do
The printer may be out of
paper.
Load paper in the printer.
The printer sounds like it is printing, but nothing is printed.
Cause What to do
The ribbon cartridge may not
be installed properly.
See the Start Here.
The ribbon may be worn out. Replace the ribbon cartridge.