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• Make sure any connected audio cables are labelled "No Resistance".
• If you are using the USB Display function, turn on the Output audio from the projector setting in the
Epson USB Display Settings program on your computer.
Parent topic: Solving Image or Sound Problems
Solving Projector or Remote Control Operation Problems
Check the solutions in these sections if you have problems operating the projector or remote control.
Solutions to Projector Power or Shut-Off Problems
Solutions to Problems with the Remote Control
Solutions to Password Problems
Parent topic: Solving Problems
Solutions to Projector Power or Shut-Off Problems
If the projector does not come on when you press the power button or shuts off unexpectedly, try the
following solutions:
• Make sure the power cord is securely connected to the projector and to a working electrical outlet.
• The projector's buttons may be locked for security. Unlock the buttons or use the remote control to
turn on the projector.
• The power cord may be defective. Disconnect the cord and contact Epson.
• If the projector's lamp shuts off unexpectedly, it may have entered sleep mode after a period of
inactivity. Begin a presentation to wake the projector.
• If the projector's lamp shuts off and the power and Temp lights are red, the projector has overheated
and shut off. Check the solutions for this light status.
• If the power button on the remote control does not turn on the projector, check its batteries and make
sure the Remote Receivers setting is turned on in the projector's menus, if available.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Projector Feature Settings - Settings Menu
Projector Light Status
Related tasks
Unlocking the Projector's Buttons
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