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EPSON Stylus Photo 960
4 - EPSON Stylus Photo 960 10/02
Control Panel
To diagnose some problems, check the printer’s control panel,
as described below, or run a printer check (see page 8).
Follow the guidelines in this table when you check the control
panel lights:
Replacing Ink Cartridges
When the red H ink light stays on, one of your cartridges is
empty. You cannot print when a cartridge is empty.
When a cartridge is more than six months old, you may need
to replace it if printouts don’t look their best. If the quality
doesn’t improve after cleaning and aligning the print head,
you can replace the cartridge even if the red H ink light is off.
Caution: To avoid damaging the printer, never move the
print head by hand.
Leave the empty cartridge installed in the printer until you
have obtained a replacement. Otherwise ink remaining in
the print head nozzles may dry out.
Use these EPSON ink cartridges within six months of
installing them and before the expiration date on the package:
Caution: To ensure good results, use genuine EPSON ink
cartridges and do not refill them. Other products may cause
damage to your printer not covered by EPSON’s warranty.
When you need new ink cartridges, contact your dealer or call
the EPSON Store at (800) 873-7766. You can also visit the
EPSON Store at www.epsonstore.com (U.S. sales only). In
Canada, please call (800) 463-7766 for dealer referral.
Green P power light
flashes
The printer is receiving a print job,
replacing an ink cartridge, charging ink, or
cleaning the print head.
Red
m paper light on Your paper ran out. Load more paper and
press the
m button.
Red
m paper light flashes Paper is jammed in the printer.
Press the
m paper button to eject the
jammed paper. If the light is still flashing,
open the cover and remove all the paper,
including any jammed or torn pieces.
Then reload paper and press the
m paper
button to continue printing.
You can also set the adjust lever to the
! position, pull the jammed paper out,
then return the lever to the
m position.
If you’re using roll paper, press the
z
roll paper button. If the roll paper or cutter
are jammed, you may need to remove
the paper, then reload it to continue
printing.
Red
H ink light flashes One of the ink cartridges is low on ink.
Check the message that appears on your
screen to determine which cartridge is
low. Make sure you have a replacement
cartridge.
Red
H ink light is on One of the ink cartridges is out of ink.
Follow the instructions beginning on
page 4 to replace the empty cartridge. If
the
H ink light remains on after you’ve
replaced a cartridge, you may have
installed a cartridge your printer can’t use.
Check the number on the cartridge
package to make sure you’ve installed
the correct cartridge.
Power light
and button
Paper light
and button
Ink light
and button
Roll paper
button
Green P power light and
red
m paper lights flash;
red
H ink light on
Jammed paper may be blocking the print
head, or you may have an internal error.
Turn off the printer, open the cover, and
check for any jammed paper. Also, make
sure you removed all the packing
material, as described on the Start Here
sheet. Then turn the printer back on. If
the error isn’t cleared, contact your dealer
or EPSON.
Green
P power light, red
m paper light, and red H ink
light all flash
The printer may have an internal error.
Turn off the printer, wait a few seconds,
and turn it on again. If the lights are still
on, contact your dealer or EPSON.
Green
P power light off The printer is not receiving power. Try
these solutions:
❏ Make sure the printer is turned on.
❏ Turn off the printer, plug in the power
cord securely, and turn the printer on
again.
❏ Make sure the outlet is working and
is not controlled by a switch or timer.
If in doubt, try another outlet.
Black T033120
Cyan T033220
Magenta T033320
Yellow T033420
Light Cyan T033520
Light Magenta T033620
SM