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Sawgrass Technologies, Inc. ~ www.sawgrassink.com
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Troubleshooting
The troubleshooting tips found in this section relate mainly to problems that can be seen
in transferred ArTainium and ChromaBlast images. If you are having problems related
to the performance of your printer, please refer to the Problem Solving section found in
the EPSON Stylus PRO 4880 Printer Quick Reference Guide.
The colors in my transferred image are incorrect
• The image may need color adjustment. Use the driver color matching
software. For more information on how to use this software, please see the
relevant User Guide section above.
• Ensure you used the right printer driver and driver settings. Please see the
relevant User Guide section above.
• Ensure you pressed the item with the proper time, temperature, and pressure.
For guidelines see the section entitled Heat Transfer Instructions,
Page 12 & 13.
• Verify that all colors print correctly. Run the Nozzle Check utility and clean the
print heads as required.
My printout is really light on paper
Artainium ink naturally looks muted before the heat transferring of the image.
After transferring is complete, Artainium’s unique inks will produce a brilliant and
durable final product.
My printout gets cut off on the bottom or side
• Verify the printer driver is setup for the correct paper size. Your printer driver
setting needs to match the paper size that is loaded in your printer.
• Ensure the right paper guide is in the proper position. When setting up the
printer, slide the right paper guide to the left until it clicks into position.
My image looks good but it washes out
• Ensure you pressed the garment with the proper time, temperature, and
pressure. If so, try pressing longer to ensure that the dyes are penetrating
the fibers sufficiently. For guidelines, see the section entitled Heat Transfer
Instructions.
• With ArTainium UV
+
, ensure you used a recommended paper. See the section
entitled Selecting Paper, Page . With ChromaBlast, ensure you used the
recommended ChromaBlast v1.5 Media and Inks.
• Ensure your substrate is designed to accept sublimation transfers. Garments
made from natural fibers, such as cotton, are not compatible with the
sublimation process.
Colors are light and splotchy
• Ensure you printed on the correct side of the paper or other media. With
paper, the print side is the bright white side.