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6. Technical Support
Your FALCON
®
Electric SUP Series UPS is backed by one of the finest
customer service teams assembled. Write, call, fax or email should you
require technical assistance or service.
FALCON ELECTRIC, INC.
5106 Azusa Canyon Road
Irwindale, CA. 91706
Voice 626.962.7770
Fax 626.962.7720
Service 800.842.6940
Email: service@falconups.com
WWW.FALCONUPS.COM
Should service be desired, you must first obtain a Return Material Authorization
number (RMA) and return shipping instructions from our customer service
department. Please have your UPS model, serial numbers and date of
purchase on hand prior to the call. (This information is located on the
identification label on the rear panel of the unit.) The information is essential in
retrieving your unit's historical records.
The RMA number issued must appear on the outside of the shipping carton.
The original shipping container must be used when returning any SUP Series
product. Falcon
®
Electric will not assume any responsibility for shipping
damage. In the event of shipping damage you will be charged for repairs due
to the damage.
All units must be returned prepaid. The address and shipping instructions will
be given to you at the time the RMA is issued.
7. Requesting Technical Information or Support.
You may request technical information or support by email or telephone.
Please send your technical or support questions by email to:
SUPPORT@FALCONUPS.COM
You may contact a FALCON support engineer directly by calling the FALCON
support line between 9:00 am and 4:00 pm PST.
626.962.7770
8. FALCON Web Support
Product data sheets, specification and owner’s guides are available in Adobe
.PDF format on our corporate website.
WWW.FALCONUPS.COM
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