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6
Troubleshooting
If there is a problem with your shredder, check these symptoms and remedies. If you cannot
solve the problem, contact Fellowes customer service.
Do not open shredder head
to
attempt repair. You could be exposed to serious electric shock and will void the warranty.
tSymptom
Ready Light (F) will not light
Shredder does not start or stops
while shredding
Basket ajar/basket full
light (H) is on
Paper jam light (I) is on
Overheat light (J) turns on and
shredder will not operate.
Shredder sheet capacity decreases,
noise level increases, or cutting cylinders
stop with a squeak or rubbing sound
Shredder runs for a few seconds after the
paper has cleared the cutters
Remedy
Make sure shredder is plugged in and
the control switch (E) is in the automatic [I]
position.
• Make sure shredder is plugged in and
control switch (E) is in the automatic [I]
position.
• Shredder is jammed. Follow the
instructions under Operation.
Make sure the waste basket (A) is all the way
into the cabinet. Empty the waste basket.
Follow the instructions under Operation.
Clear the paper jam. Follow the
instructions under Operation.
Wait 40 minutes for shredder to cool down
before trying again.
Oil the cutting cylinders. Follow the
instructions under Maintenance.
No action required. This is a self-cleaning
function.
Supplies
The following items for the C14 shredders are available from Fellowes:
Item Quantity Part Number
Waste bags (in dispenser) 100/roll 36053
Powershred Lubricant 12 oz. bottle 35250
To purchase supplies, contact Fellowes at the appropriate location listed on the back page
of this instruction manual, or visit us at
www.fellowes.com
.
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CDs, or DVDs
• Slide safety cover (L) to the right to expose the CD entry (M).
• Hold CD, or DVD at the edge and feed one at a time, straight into entry (M) releasing
when shredding begins. Shredder will stop when item has passed through entry. CDs and
DVDs will be shredded into small particles.
• Slide cover (L) to the left when done shredding media.
CAUTION:
Do not hold CD or DVD with finger through the center ring while feeding into
shredder.
To empty waste basket
If basket full light (I) is on, follow these steps until light turns off.
• Press control switch (E) to the off [O] position.
• Open the waste basket drawer (A) and remove full bag.
• Place new bag in basket, then slide drawer into cabinet (Fellowes plastic bag 36053).
• Press and hold control switch (E) in the reverse [R] position for a few seconds to clear
paper shreds that have collected under cutting cylinders.
•Alternate between automatic [I] and reverse [R] for a few seconds in each position.
CAUTION:
The shredder may be damaged if you alternate too rapidly between automatic
and reverse.
•Unplug shredder and remove wastebasket drawer (A).
– Carefully clear any paper shreds that have collected on under side of paper entry (C).
CAUTION:
Confetti-cut shredders have exposed blades.Use care when removing paper
shreds on underside of paper entry.
To clear a paper jam
If paper jam light (I) is on, follow these steps until light turns off.
•Check the waste basket and empty if full.
•Press and hold control switch (E) in the reverse [R] position to back paper out of paper
entry (C). Try pulling gently on paper to remove it from shredder.
•Alternate between automatic and reverse, if needed:
– Move control switch to automatic [I] and run for 1-2 seconds.
– Press and hold control switch (E) in the reverse [R] position for a few seconds.
– Continue alternating between automatic and reverse until the jam clears.
CAUTION:
The shredder may be damaged if you alternate too rapidly between
automatic and reverse.
Maintenance
Empty waste basket regularly
to ensure the smooth functioning of the cutting cylinders.
The shredder will not operate when the basket is full.
Oil regularly to ensure proper operation.
If used at or near daily capacity, apply oil every time you empty the basket.
Use Fellowes Powershred Lubricant #35250 or other non-aerosol vegetable-based oil in
a long-nozzle container (sample oil provided).
CAUTION:
Do not use flammable synthetic oil, petroleum-based products, or
aerosol lubricants of any kind.
To oil the cutting cylinders
•Apply oil over full width of cutting cylinders through the paper entry (C).
•Move control switch (E) to automatic [I] and run for 1-2 seconds.
•Press and hold the control switch (E) in reverse [R] for at least 3 seconds.
•Repeat the automatic/reverse sequence 3 or more times.
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