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IPS42 Internal Power Supply Installation and User Guide (11/09)
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4.2 When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations/Environment when the problem occurs;
c. The components/devices involved in the problem;
d. Any particular application that, when used, appears to create the problem;
2. An accurate list of GarrettCom product model(s) involved, with serial number(s).
Include the date(s) that you purchased the products from your supplier.
3. It is useful to include other network equipment models and related hardware,
including convenient computers, workstations, terminals and printers; plus, the
various network media types being used, along with diagram of network setup.
4. A record of changes that have been made to your network configuration prior
to the occurrence of the problem. Any changes to system administration
procedures should all be noted in this record.