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Magnum P62-Series Hardened Switches Installation and User Guide (08/03)
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GarrettCom will carefully test and evaluate all returned products, will repair products that are
under warranty at no charge, and will return the warranty-repaired units to the sender with
shipping charges prepaid (see Warranty Information, Appendix A, for complete details).
However, if the problem or condition causing the return cannot be duplicated by GarrettCom,
the unit will be returned as:
No Problem Found.
GarrettCom reserves the right to charge for the testing of non-defective units under
warranty. Testing and repair of product that is not under warranty will result in a customer
(user) charge.
5.4 Shipping and Packaging Information
Should you need to ship the unit back to GarrettCom, please follow these instructions:
1. Package the unit carefully. It is recommended that you use the original
container if available. Units should be wrapped in a "bubble-wrap" plastic sheet or
bag for shipping protection. ( You may retain all connectors and this Installation
Guide.)
CAUTION: Do not pack the unit in Styrofoam "popcorn" type packing material.
This material may cause electro-static shock damage to the unit.
2. Clearly mark the Return Material Authorization (RMA) number on the
outside of the shipping container.
3. GarrettCom is not responsible for your return shipping charges.
4. Ship the package to:
GarrettCom, Inc.
213 Hammond Ave.
Fremont, CA 94539
Attn.: Customer Service
APPENDIX A: WARRANTY INFORMATION
GarrettCom, Inc. warrants its products to be free from defects in materials and
workmanship for a period of three (3) years from the date of shipment by GarrettCom.
During this warranty period, GarrettCom will repair or, at its option, replace
components in the products that prove to be defective at no charge other than shipping and
handling, provided that the product is returned pre-paid to GarrettCom.
This warranty will not be effective if, in the opinion of GarrettCom, the product
has been damaged by misuse, misapplication, or as a result of service or modification
other than by GarrettCom.
GarrettCom reserves the right to make a charge for handling and inspecting any
product returned for warranty repair which turns out not to be faulty.
Please complete the warranty card as this acts as a product registration
and mail it to GarrettCom within two weeks of your purchase.