Filter
Top Products
GEH-6639
——————— INSTRUCTION MANUAL ————————
26
Chapter 8 - WARRANTY PARTS AND SERVICE
The purpose of this section is to provide specific in-
structions to the user of the standard drive referenced
in this book regarding warranty administration and how
to obtain assistance on both in-warranty and out-of-
warranty equipment.
If assistance is required to determine warranty status,
identify defective parts, or obtain the name of your
local distributor, call:
GE Industrial Systems
Product Service Engineering
1501 Roanoke Blvd.
Salem, VA 24153-6492 USA
Phone: + 1 800 533 5885 (United States)
+ 1 540 378 3280 (International)
Fax: + 1 540 387 8606 (All)
(“+” indicates the international access code required
when calling from outside of the USA.)
WARRANTY COVERAGE
The warranty covers all major parts of the drive such
as the main printed circuit boards, transistor modules,
etc. The warranty does not cover replacement of fuses
or of the entire drive.
“Warranty period is 12 months after installation or 18
months after shipment from the Company, whichever
occurs first”.
However, the guarantee will not apply in the following
cases, even if the guarantee term has not expired:
1. Damage was caused by incorrect use or inappro-
priate repair or modification.
2. The product was used in an environment outside
the standard specified range.
3. Damage was caused by dropping the product after
purchase or occurred during transportation.
4. Damage was caused by an earthquake, fire, flood-
ing, lightning, abnormal voltage, or other natural
calamities and secondary disasters.
Before calling the number at left to determine war-
ranty status, the drive serial number will be required.
This is located on the drive nameplate.
OUT-OF WARRANTY PROCEDURES
When the defective part has been identified, contact
your local authorized GE standard drives distributor
to order replacement parts.
MOTORS
Motors repairs on General Electric motors are gener-
ally handled by GE Authorized Electric Motor
Servicenters or GE Apparatus Service Shops. For spe-
cific instructions on your motor, call the distributor
from which it was purchased and be prepared to furnish
complete nameplate data.