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Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on these pages first
and you may not need to call for service.
Problem Possible Causes What To Do
Burners have yellow or The combustion quality of • Use the illustrations below to determine if your burner
yellow-tipped flames burner flames needs to be flames are normal. If burner flames look like A, call for
determined visually. service. Normal burner flames should look like B or C,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
A–Yellow flames B–Yellow tips C–Soft blue flames
Call for service on outer cones Normal for natural
Normal for LP gas gas
Control knobs Knob isn’t pushed down. • To turn from the OFF position, push the knob down
will not turn and then turn.
Burners do Plug on cooktop is not • Make sure electrical plug is plugged into a live, properly
not light completely inserted in the grounded outlet.
electrical outlet.
Gas supply not connected • See the Installation Instructions that came with your
or turned on. cooktop.
A fuse in your home may be • Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Burner parts not replaced • See the Care and cleaning of the cooktop section.
correctly.
The electrodes under the • See the Care and cleaning of the cooktop section.
burners are soiled.
The white ceramic electrodes • See the Care and cleaning of the cooktop section.
are not securely seated under
the burners.
Cooktop is locked. • Unlock the cooktop. See the Using the cooktop
burners section.
The igniter hole (on some • See the Care and cleaning of the cooktop section.
models) is plugged.
Ticking sound of spark Control knob is still • Turn the knob out of the LITE position to the desired
igniter persists after in the LITE position. setting.
burner lights
• Turn the burner off and relight. If ticking is still
present, call for service.
Burner flames very Improper air to gas ratio. • If cooktop is connected to LP gas, check all steps
large or yellow in the Installation Instructions that came with
your cooktop.
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