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7. Clear the print queue
To clear the print queue
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information. Otherwise, follow the steps
below.
a. Depending upon your operating system, do one of the following:
• Windows 7: From the Windows Start menu, click Devices and Printers.
Right-click the icon for your product and select See what's printing to open
the print queue.
• Windows Vista: From the Windows Start menu, click Control Panel, and
then click Printers. Double-click the icon for your product to open the print
queue.
• Windows XP: From the Windows Start menu, click Control Panel, and then
click Printers and Faxes. Double-click the icon for your product to open the
print queue.
b. On the Printer menu, click Cancel all documents or Purge Print Document,
and then click Yes to confirm.
c. If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
d. Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.
8. Reset the printer
To reset the printer
a. Turn off the product.
b. Unplug the power cord.
c. Wait a minute, then plug the power cord back in.
d. Turn on the product.
If the above solutions do not resolve the problem,
click here for more online
troubleshooting.
Clear the print carriage
Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use
caution when removing jammed paper from inside the product.
Click here to go online for more information.
Clear the print carriage 33
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