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14
EN
Clearing Copier/Scanner
jams
Occasionally, paper becomes jammed
during a scan or copy job. Following is a
list of some of the causes:
●
The paper input trays are loaded
improperly.
●
The original is too small or delicate
to be correctly fed through the
scanner.
●
Media that does not meet HP
specifications is used.
Note
Small or delicate originals, such as
business cards or newsprint, may
require a carrier sheet to correctly feed
through the Copier/Scanner. You can
make a carrier sheet by simply taping the
leading edge of the original to a standard
sheet of paper.
A message will appear on your computer
screen informing you of an error.
1 Open the scanner door.
2 Locate and grasp the original on the
top or bottom side, whichever side
sticks out farther, and then pull
gently and steadily.
3 If necessary, roll the white wheel in
the opposite direction you are pulling
the original. For example, if you are
pulling the original from the bottom,
roll the wheel up.
If the jammed original is not visible, see
“Clearing hard-to-reach jams.”
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