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Note Some digital answering machines might not retain the
recorded silence at the end of your outgoing message. Play back
your outgoing message to check.
● If the HP Fax shares the same phone line with other types of phone
equipment, such as an answering machine, a computer dial-up modem, or a
multi-port switch box, the fax signal level might be reduced. The signal level
can also be reduced if you use a splitter or connect extra cables to extend
the length of your phone. A reduced fax signal can cause problems during
fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the HP Fax from the phone line, and then try to receive a fax. If you
can receive faxes successfully without the other equipment, one or more
pieces of the other equipment is causing problems; try adding them back one
at a time and receiving a fax each time, until you identify which equipment is
causing the problem.
● If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
Distinctive Ring feature on the HP Fax is set to match. For more
information, see Change the answer ring pattern for distinctive ringing.
The HP Fax cannot send faxes, but can receive faxes
Solution
● The HP Fax might be dialing too fast or too soon. You might need to insert
some pauses in the number sequence. For example, if you need to access
an outside line before dialing the phone number, insert a pause following the
access number. If your number is 95555555, and 9 accesses an outside line,
you might insert pauses as follows: 9-555-5555. To enter a pause in the fax
number you are typing, press Redial/Pause, or press the Space (#) button
repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to
the phone line as you dial. You can set the pace of your dialing and respond
to prompts as you dial. For more information, see Send a fax using monitor
dialing.
● The number you entered when sending the fax is not in the proper format or
the receiving fax machine is having problems. To check this, try calling the
fax number from a telephone and listen for fax tones. If you cannot hear fax
tones, the receiving fax machine might not be turned on or connected, or a
voice mail service could be interfering with the recipient's phone line. You
can also ask the recipient to check the receiving fax machine for any
problems.
User Guide
77
Troubleshooting