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Basic Troubleshooting
If you are unable to print:
1. Make sure the cable connections are secure.
2. Make sure the printer is powered on. The On button will be lit white.
Make sure that the printer is set as your default
printing device:
• Windows 8: Point to or tap the upper-right
corner of the screen to open the Charms bar,
click the Settings icon, click or tap Control
Panel, and then click or tap View devices and
printers.
• Windows 7: From the Windows Start menu,
click Devices and Printers.
• Windows Vista: On the Windows taskbar,
click Start, click Control Panel, and then click
Printer.
• Windows XP: On the Windows taskbar, click
Start, click Control Panel, and then click
Printers and Faxes.
Make sure that your printer has a check mark in
the circle next to it. If your printer is not selected
as the default printer, right-click the printer icon
and choose Set as Default Printer from the menu.
If you are still unable to print, or the software
installation fails:
1. Remove the CD from the computer’s CD/DVD
drive, and then disconnect the USB cable from
the computer.
2. Restart the computer.
3. Insert the printer software CD in the computer’s
CD/DVD drive, then follow the on-screen
instructions to install the printer software. Do
not connect the USB cable until you are told to
do so.
4. After the installation nishes, restart the
computer.
If you are still unable to print, uninstall and
reinstall the software:
Note: The uninstaller removes all of the HP
software components that are specic to the
device. It does not remove components that are
shared by other products or programs.
To uninstall the software:
1. Disconnect the HP printer from your computer.
2. Open the Applications: Hewlett-Packard folder.
3. Double-click HP Uninstaller. Follow the on-
screen instructions.
To install the software:
1. Connect the USB cable.
2. Insert the HP software CD into your computer’s
CD/DVD drive.
3. On the desktop, open the CD and then double-
click HP Installer.
4. Follow the on-screen and the printed setup
instructions that came with the HP printer.
Check your print queue:
1. In System Preferences, click Print & Scan
(Print & Fax in OS X v10.6).
2. Click Open Print Queue.
3. Click a print job to select it.
4. Use the following buttons to manage the print
job:
• Delete: Cancel the selected print job.
• Resume: Continue a paused print job.
5. If you made any changes, try to print again.
Restart and reset:
1. Restart the computer.
2. Reset the printer.
a. Turn o the printer and unplug the power cord.
b. Wait a minute, then plug the power cord
back in and turn on the printer.
Acknowledgements
Windows XP, Windows Vista, Windows 7 and
Windows 8 are U.S. registered trademarks of
Microsoft Corporation.
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