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Troubleshooting
51HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox User’s Guide
■ Check that the application software
is compatible with the jukebox.
■ Check that the device is present on
the system using HP StorageWorks
Library & Tape Tools, available from
http://www.hp. com / support/tape
tools
.
■ Power cycle the jukebox and power
down the host. Wait until the
jukebox completes its power cycle
before powering up the host.
The power-on selftest failed and
DEVICE FAILED displays
■ Power cycle the jukebox.
■ If the power-on test continues to fail,
press
ENTER, write down the
displayed error code and a micro
move error, and contact your
support representative.
Power to the jukebox failed while a disk
was in the drive and the display did not
return to
READY after the power came
back on
■ Power cycle the jukebox.
■ If READY does not display
(power-on test is unsuccessful),
switch off the power and contact
your support representative.
Caution: Do not move the unit!
Moving the unit risks damaging
the optical drive.
No display messages appear ■ Ensure that the power cord is
connected.
■ Ensure that the power switch is on.
■ Power cycle the jukebox.
Table 8: Troubleshooting installation (Continued)
Problem Solution