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Problem Solution
No Plug and Play. In order for the Plug and Play feature of the monitor to work, you need a computer and
graphic card that are compatible with Plug and Play. Check with your computer
manufacturer.
Check the video cable on the monitor, and make sure that none of the pins are bent.
Make sure that the monitor drivers are installed. Refer to
Installing Drivers on page 16 for
more information. Monitor drivers are also available at:
www.hp.com/support.
Picture bounces, flickers, or
wave pattern is present in
the picture.
Move electrical devices that might cause electrical interference as far away from the monitor
as possible.
Use the maximum refresh rate that your monitor is capable of at the resolution that you are
using.
Using HDMI connection,
unable to hear audio.
The audio stream must be connected directly to external speakers or to an audio receiver.
Monitor is always in sleep
mode (amber LED).
Power to the computer should be turned on.
The computer graphic card should be snugly seated in its slot.
Check that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Check that your computer is operational: Press the Caps Lock key and observe the Caps
Lock LED found on most keyboards. The LED should either turn on or off after hitting the
Caps Lock key.
Cannot view 3D content
properly.
Install the 3D software included on the CD with the monitor.
Use the 3D Passive FPR Glasses included with the monitor. The glasses must be 3D
Passive FPR Glasses to view 3D content. The 3D glasses are designed to work with the 3D
filter attached to the surface of the monitor.
Adjust the monitor's tilt and your viewing angle.
Some people are unable to view 3D content.
I can see a swirling oil-like
pattern on the monitor when
the monitor is turned off.
This is caused by the interference of external light in the air layer between the LCD surface
and the 3D filter. The pattern becomes almost invisible when you turn on the power again.
ENWW Solving Common Problems 31