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The software is functioning abnormally. ............................................................................168
The computer is turned on, but is not responding. ............................................................169
The computer is extremely warm. .....................................................................................169
An external device is not working. .....................................................................................169
The computer cannot connect to a wireless local area network (WLAN). ........................170
Customer Care ...................................................................................................................................171
Preparing to contact Customer Care .................................................................................171
Contacting Customer Care by e-mail or telephone ...........................................................171
Taking the computer to a service partner ..........................................................................171
16 Electrostatic discharge
Preventing electrostatic discharge .....................................................................................................173
Handling drives ..................................................................................................................173
Handling internal components ...........................................................................................173
Grounding methods ............................................................................................................................174
Index....................................................................................................................................................................175
ENWW ix