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4
Troubleshooting
Troubleshooting resources
If you experience computer problems, perform these
troubleshooting steps in the order provided until the problem is
resolved:
■ Refer to “Quick troubleshooting,” the next section in this
chapter.
■ Access additional information about the computer and Web
site links through Help and Support. Select Start > Help and
Support.
✎
Although many checkup and repair tools require an
Internet connection, other tools can help you fix a problem
when the computer is offline.
■
Contact technical support for further assistance.
Getting Started 4–1