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Troubleshooting
Software is functioning abnormally
Follow these suggestions if the software becomes unresponsive or
responds abnormally:
■ Restart the computer by clicking Start, clicking the arrow
next to the Lock button, and then clicking Restart.
If you cannot restart the computer using this procedure, refer
to the next section, “The computer is turned on but not
responding.”
■ Run a virus scan. For information about using the antivirus
resources on the computer, refer to “Protecting the computer
from viruses” in Chapter 3, “Next steps.”
The computer is turned on but not
responding
If the computer is turned on, but not responding to software or
keyboard commands, turn off the computer by using the standard
shutdown procedure:
1. Save your work and close all open applications.
2. Shut down the computer through the operating system by
clicking Start, clicking the arrow next to the Lock button,
and then clicking Shut Down.
4–4 Getting Started