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contact hp customer support
Before contacting HP Customer Support, please see find hp help on the web. The
website services described in that section are free and available to you around
the clock. If you don’t find what you need on the Web, please contact
HP Customer Support.
You can contact HP by telephone or mail for support and service for your scanner.
Prices, availability, and hours of support are subject to change without notice.
how hp can
help
Hewlett-Packard's support hotline can help resolve problems with:
•setup
• installation
• configuration
•operation
For questions relating to operating systems or network configurations, contact your
point of purchase or internal support department. For help with non-HP hardware
or software, please contact the manufacturer of the other product.
before you call
Please try the following steps before you call HP Customer Support:
• Review the “installation problems” chapter in the user’s manual; for
additional troubleshooting, see the “troubleshooting” module in the HP
Photo & Imaging software Help.
• Review the troubleshooting information on the HP product support website.
when you call
If possible, be at the computer where the scanner is installed and have the
following information ready when you call:
• serial number (found on the back or bottom of your scanner or under the
scanner glass)
• product name (found on the scanner lid)
• date of purchase
obtain support
in the United
States
For information about your warranty, see warranty and specifications in the
electronic Help.
free telephone support for the duration of your warranty
Within the period of your warranty, telephone support is provided to you free of
charge. If this is a long distance call for you, long distance charges will apply.
Call (208) 323-2551.
Our support staff is available from 6 am to 10 pm Mountain Time, Monday
through Friday, and 9 am to 4 pm on Saturday.
P_usermanual.book Page 17 Monday, May 6, 2002 6:26 PM