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Recommended HP Care Pack Services for optimal satisfaction with your HP product
Recommended Services
Hardware Options Support
HP Care Packs provide support for all HP-branded hardware options qualified for inclusion in your server
or storage solution. Any additional HP-qualified options installed within the server are covered at the same
service level and for the same period as the server and no additional cost.
Help improve or maintain system uptime
Convenient onsite support
Committed response time
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE
3-Year HP Hardware Support Onsite Service, 4-hour response, 24x7
Provides you with rapid remote support and if required an HP authorized representative who will arrive on
site any time and day of the year to begin hardware maintenance service within 4 hours of the service
request being logged.
This service provides a trained HP service specialist to perform an installation that meets HP quality
standards, for:
Help improve or maintain system uptime
Convenient onsite support
Committed response time
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE
HP Installation and Startup of HP ProLiant Servers
Provides for the installation of your new HP ProLiant server and operating system to assist you in bringing
your new HP ProLiant server and operating system into operation in a timely and professional manner.
This service provides a trained HP service specialist to perform an installation that meets HP quality
standards, for:
Delivery of the service at a mutually scheduled time convenient to your organization
Availability of an HP service specialist to answer basic questions during the onsite delivery of this
service
Custom installation as detailed in "Delivery specifications" or in a Statement of Work (SOW)
Verification prior to installation that all service prerequisites are met
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982?7572ENN
QuickSpecs
HP Smart Array P411 Controller
Service and Support
DA - 13202 Worldwide — Version 25 — November 1, 2013
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