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Optional HP Care Pack Services that will enhance your HP product experience
Optional Services
3-Year HP Hardware Support Onsite Call-to-Repair (CTR) Service, 6- or 24-hour
As an alternative to our recommended support level, for customers who need committed call-to-repair for
server hardware.
Provides your IT manager with a team of support specialists who will quickly begin troubleshooting the
system to help return the hardware to operating condition within 6 or 24 hours of the initial service
request to the HP Global Solution Center.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EN.pdf
3-Year HP Support Plus 24
As an alternative to our recommended support level, for customers who need access to responsive 24x7
hardware and software support plus software updates on HP and selected third party products:
For a higher return on your server and storage technology, our 3-year combined reactive support service
delivers integrated onsite hardware/software support services available 24x7x365, including access to HP
technical resources, 4-hour response onsite hardware support and software updates.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EEE
HP Proactive Select Service
Customer needs on demand access to consulting, technical proactive services and education courses
Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy
Proactive Select Service Credits when you purchase your hardware and then use the credits over the next
12 months.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN
eSupport
HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include
:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit:
http://www.hp.com/support
QuickSpecs
HP Smart Array P411 Controller
Service and Support
DA - 13202 Worldwide — Version 25 — November 1, 2013
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