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12 HP Pro Webcam User’s Guide
Still need help? Please refer to the warranty that came with your webcam for support phone numbers and Web site
information.
I hear an echo or feedback in
the speakers
On Windows XP computers (Classic view):
1 Click Start > Control Panel > Sounds and Audio Devices.
2 Click the Audio tab.
3 Under Sound playback, click Volume, and drag the Master Volume
slider to adjust the speaker volume.
4 Under Sound recording, click Volume, and drag the Microphone slider
to adjust the microphone volume.
On Windows Vista computers (Classic view):
1 Click the Windows Vista start button > Control Panel > Sound.
2 Click the Playback tab.
3 Select the Speaker you are using and then click Properties.
4 Click the Levels tab and drag the sliders to adjust the output level.
5 Click the Recording tab.
6 Select the Microphone you are using and then click Properties.
7 Click the Levels tab and drag the sliders to adjust the input level.
The webcam audio is not
synchronized with the
webcam video
From the Video Capture screen, select the resolution list in the upper-right
corner, and set the video resolution to 640x480 to synchronize the video and
audio. After synchronizing the audio and video, try increasing the resolution to
the next level. If the problem recurs, go back to the previous resolution setting.
I am having trouble using the
webcam with SKYPE
1 Check for updates to make sure you installed the latest version of SKYPE.
2 Check the audio microphone and video settings. They should be set to
HP VGA Webcam AU165AA.
I see a blank screen with static
when I run SKYPE
After you place the call, make sure the video setting is set to HP VGA
Webcam AU165AA.
The webcam microphone does
not work with SKYPE
1 On the manu bar, select
Call > Audio settings.
2 Make sure the microphone device is set to HP VGA Webcam
AU165AA.
3 Drag the Microphone Volume slider towards High to increase the
volume level.
4 Click Save. Retry your call.
Problem Solution