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12/17/2008
© 2008 Hewlett-Packard GmbH (SAPCC Germany)
The information contained herein is subject to change without notice
16
Comfort
Sizing Area
• Generous
measured
CPU resources
by
2-Processor Quad
CoreTechnology
• Easy scalable
by
increasing
the
memory
in the
servers
• For high availability
requirements
cluster
& SAN storage
recommended
• In the
majority
of cases
user
based
sizing
• HP services
recommended
(for
those
countries
where
SAP
TS Services are
available)
Advandced
Sizing Area
Contact
SAP CC!
• High availability
–
cluster
& SAN mandatory
• Quantity
/ special
sizing recommended
• Desaster tolerance
to be
discussed
• HP services
mandatory
(for
those
countries
where
SAP TS Services are
available)
Expert
Sizing Area
Contact
SAP CC !
• Detailed
customer
consulting
mandatory
• High availability
–
cluster
& SAN mandatory
• Quantity
/ special
sizing mandatory
• Desaster tolerance
recommended
/ mandatory
• HP services
mandatory
(for
those
countries
where
SAP TS Services are
available)
HP
Service
Deliverables
HP
Service
Deliverables
HP
Service
Deliverables
Support
Plus 24
Service Window: 24 x 7
Onsite
Hardware Support
Software Support
Software Updates
Escalationmanagement
HW 4h react
SW 4h react
Proactive
24
SAP trained
Account Support Team
- Account Support Plan
- Support Activity
Reviews
- Review
Meetings
Proactive
- Patch
assistance
for
OS and Storage FW
-
Patch assistance for database and SAP
software
-
Quarterly Trend analysis & report
-
Capacity planning
Reactive
- Single point of contact
-
Accelerated HP-SAP troubleshootng
and
escalation process
- Remote
access
via SAP/OSS infrastructure
- SAP internal
information
access
Onsite
Hardware Support
Software Support
Software Updates
Escalationmanagement
HW 4h react
SW 2h react
Critical
Service
SAP trained
Account Support Team
- Account Support Plan
- Support Activity
Reviews
- Review
Meetings
Proactive
- Availability
Checkup
- Availability
Healthcheck
- Quarterly
Activity
reviews
- HW preventative
maintenance
- Patch
assistance
for
OS and Storage FW
-
Patch assistance for database and SAP
software
-
Monthly Trend analysis & report
-
Capacity planning
Reactive
- Single point of contact
-
Accelerated HP-SAP troubleshootng
and
escalation process
- Enhanced
Parts Inventory
- Remote
access
via SAP/OSS infrastructure
- SAP internal
information
access
Onsite
Hardware Support
Software Support
Software Updates
Escalationmanagement
HW 4h Call
to Repair
SW react
at once
Availability 98,5% Availability 99,5% Availability 99,9%
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