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12/17/2008
© 2008 Hewlett-Packard GmbH (SAPCC Germany)
The information contained herein is subject to change without notice
31
Implement, Operate, Monitor, and Support
•
SAP Solution Manager is a centralized, robust solution management toolset. It empowers companies to implement, operate, monitor,and
support their SAP solutions.
•
SAP Solution Manager facilitates technical support for distributed systems, with functionality that covers all key aspects of solution
deployment, operation, and continuous improvement. It combines tools, content, and direct access to SAP to increase the reliability of
solutions and lower total cost of ownership.
•
With SAP Solution Manager, you can be sure your entire SAP solution environment is performing at its maximum potential. The toolset
addresses your entire IT environment, supporting SAP and non-SAP software and covering current and forthcoming SAP solutions.
As part
of SAP NetWeaver, SAP Solution Manager is included in the annual maintenance fee
for SAP solutions.
•
SAP Solution Manager targets both technical and business aspects
of your solutions, focusing strongly on core business processes. It
supports the connection between business processes and the underlying IT infrastructure. As a result, it eases communication between your
IT department and your lines of business. And ensures that you derive the maximum benefits from your IT investments.
Special Information to Solution Manager
Implementation Service Delivery Solution Monitoring Change Request
Management
Service Desk
Solution Management
Roadmap
Proactive
& Predictive
Services
Business Process
Monitoring Hot Fix SAP & Non SAP Support
Prozess
Implementation
Tools Optimization
Services System Monitoring Service –
Regular
Maintenance
Activity
Integration SAP Support
(OSS)
Customizing
Empowering
(Best Practices)
Adminstration
Project –
Business Change Solution Database
eLearning
Management EarlyWatch
Alert (EWA) Web Service Portal
Service Level Reporting
Server Sizing Category
A
or
I; 2 CPU; 16 GB RAM; 300 GB DB netto (internal
Storage or
SAN)
Directory
Applications
Technology
Solutions