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Service and Support
HP Services offers a full portfolio of comprehensive services and cost-saving updates to help you enhance
the performance and availability of software from HP and other leading vendors. Services can be
configured for Operating System-only support, or can be configured to support the Operating System plus
the standard Microsoft Server Applications installed on the server.
Standard Support
: Available standard business hours on standard business days, this convenient
HP Care Pack service gives your IT team direct access to HP IT Response Centers. Experienced
Response Center engineers provide trustworthy advice on issues such as software features and use,
problem diagnosis and resolution, and software defect identification. Any member of your IT staff
can electronically access essential product and support information.
HP 24x7 Software Technical Support
provides comprehensive round-the-clock services and cost-
saving updates to help you enhance the performance and availability of software from HP and other
leading vendors.
HP Support Plus
delivers onsite hardware support and over-the-phone software support 13 hours
per day, 5 days per week. Service coverage encompasses HP products and selected multi-vendor
hardware and software.
HP Support Plus 24
delivers onsite hardware support and over-the-phone software support
around-the-clock 365 days per year.
HP Proactive 24
delivers onsite hardware support and over-the-phone software support, plus
proactive problem identification and solutions recommendation, with remote monitoring, and an
assigned account manager to manage the proactive services.
HP Critical Service
delivers onsite hardware support and over-the-phone software support, plus
proactive problem identification and solutions recommendation, with remote monitoring, and an
assigned support team to manage the proactive services. The assigned support team will conduct a
pre-assessment of your server environment, working with your IT team to develop a strategy to
align the server environment with your business goals. Quarterly assessments will be conducted to
ensure ongoing alignment with your goals.
HP Installation and Startup Services
helps ensure that your new HP hardware or software is
installed smoothly, efficiently, and with minimal disruption of your IT and business operations.
NOTE:
For more information, visit HP Care Pack Services at:
http://www.hp.com/services
.
Microsoft Software
Assurance
Microsoft Software Assurance (SA) is a way for licensed customers to keep current with the latest, most
innovative Microsoft products. Under the SA program, customers acquire the right to access any new
release of a product covered in the agreement during the term of the coverage. Software Assurance now
also includes more benefits for the same price, including problem resolution support during business
hours for covered server products, access to Managed Newsgroups and Online Concierge Chat, and
Microsoft's self-paced training courses.
In order to guarantee eligibility for the most current product releases and "upgrade-like" pricing you will
need to purchase Software Assurance.
NOTE:
For more information, please visit:
http://www.microsoft.com/licensing/programs/sa/default.mspx
QuickSpecs
Microsoft Windows Server 2008 R2
Additional Features
DA - 13468 Worldwide — Version 10 — February 19, 2013
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