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Standard Care
Standard Care: Service recommendation that maintains high level of server availability
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
HP Installation and Startup for Insight Control Software / HP SIM
Provides for the deployment and basic configuration of HP Insight Control or HP SIM (Systems Insight
Manager) on HP ProLiant ML and DL series servers or HP BladeSystem servers
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf
3-Year HP 24x7 4 hour Response, Collaborative Support
Provides problem resolution support across the stack of HW, firmware, and HP and 3rd party SW. In case
the issue is with 3rd party SW, HP does known issue resolution. If HP cannot solve the issue, it will contact
the third-party vendor and create a problem incident on your behalf.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-8232ENW.pdf
Additional Services:
Software support service with 24X7 availability with a 2 hour response, Training
courses on Microsoft, Linux (Red Hat and SUSE), VMware, and HP Insight Software, 10 Proactive Select
Credit package, Factory Express
http://www8.hp.com/us/en/business-services/it-services.html?compURI=1078865
Basic Care
Basic Care: delivers minimum recommended support service level
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service
Provides you with rapid remote support and if required an HP authorized technical engineer will be on site
24X7 begin hardware maintenance service within 4 hours of the service request being logged
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE.pdf
3-Year , HP 24x7 Software Support for Insight Control
Provides remote 3-year software support service that delivers comprehensive software services, including
access to HP technical resources and software updates
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6645EEE.pdf
Additional Services:
Factory Express, Education Services, Proactive Select - 10 Credits
Insight Remote Support
Provides 24 X 7 remote monitoring, proactive notifications, and problem resolution. Learn more
http://www.hp.com/go/insightremotesupport
QuickSpecs
HP ProLiant DL320e Generation 8 (Gen8)
Service and Support
DA - 14326 North America — Version 21 — December 13, 2013
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