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Warranty - Jukebox
Warranty - JukeboxWarranty - Jukebox
Warranty - Jukebox
The warranty for the HP Optical Jukebox products is a 1 year, next-day, on-site, parts and labor warranty.
Warranty - Stand-alone
Warranty - Stand-aloneWarranty - Stand-alone
Warranty - Stand-alone
The warranty for the HP Optical 30ux Stand-alone is a 1 year, next-day exchange warranty
Warranty Upgrade
Warranty UpgradeWarranty Upgrade
Warranty Upgrade
Options
OptionsOptions
Options
Response - Upgrade on-site response from next business day to same day 4-hours
Coverage - Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days
Duration Select duration of coverage for a period of 1, 3, or 5 years
HP Care Pack Information
HP Care Pack InformationHP Care Pack Information
HP Care Pack Information
HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of
coverage
HP Care Pack is not available for less than the product's warranty duration
HP Care Pack is available for sale anytime during the warranty period for most products, but the commencement
date will be the same as the Warranty Start Date (delivery date to end user customer). Proof of purchase may be
required
HP Care Pack services are prepaid
For additional HP Care Pack (hardware & software) information please refer to the URL listed below:
http://h18005.www1.hp.com/services/carepaq/index.html
Software Product Services
Software Product ServicesSoftware Product Services
Software Product Services
Standalone telephone support
Rights to new license version
Media and documentation updates
Hardware Product Services
Hardware Product ServicesHardware Product Services
Hardware Product Services
Installation services (see above)
On-site Maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
For additional hardware installation and maintenance information please refer to the URLs listed below:
http://h18005.www1.hp.com/services/carepaq/us/install/
http://h18005.www1.hp.com/services/carepaq/us/hardware/
HP Care Pack PS
HP Care Pack PSHP Care Pack PS
HP Care Pack PS
Information for EMEA
Information for EMEAInformation for EMEA
Information for EMEA
HP Care Pack Priority Services brings a totally new approach that removes the complexity from evaluating, planning and
purchasing services on HP Alpha and Storage platforms. HP Care Pack Priority Services are easy to purchase and easy to
use and cover all external storage products not covered under Server based HP Care Pack services.
Standard Offerings:
HP Care Pack Priority Services provide an integrated hardware and software support that ensure consistent coverage
across storage configurations.
HP Care Pack Priority Service offers a rapid four-hour response with guaranteed work-through to completion for
three years.
HP Care Pack Priority Services have a standard call window of Monday to Friday 08:00 - 17:00 with uplifts to full
24x7 over three years with four-hour response time and work through to completion.
HP Care Pack Priority Services also provide software support, with a two-hour response time for telephone access to
highly trained support personnel.
For more information on how to order HP Care Pack Priority Services in EMEA please contact you local Certified
Integration Partner or Authorized Reseller.
QuickSpecs
HP StorageWorks Optical Jukebox Family
HP StorageWorks Optical Jukebox FamilyHP StorageWorks Optical Jukebox Family
HP StorageWorks Optical Jukebox Family
Service and Support, HP Care Pack and Warranty Information
DA - 11944 Worldwide — Version 2 — June 23, 2004
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