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• There may be a conflict with your
virus protection program
• There may be a conflict with another
software program
• There may be a conflict with a
peripheral device connected to your
printer
possible causes...
to solve the problem...
The printer software did not
install correctly.
For Windows 95, 98, Me, NT 4.0,
and 2000:
1.
Click
Start
>
Programs
>
hp
deskjet 9xx series
>
hp deskjet
9xx series uninstall
.
2.
Follow the directions that
appear on your computer
screen.
For Windows 3.1x:
1.
Open the
hp deskjet 9xx series
program group.
2.
Double-click the hp deskjet
9xx series
Uninstall
icon.
3.
Follow the instructions that
appear on your computer
screen.
• Close any software programs (including virus
protection programs) that are running.
• Disconnect any peripheral devices that use a
parallel printer cable (such as a scanner or tape
backup system).
Uninstall your printer software.
Reinstall the printer software. See the quick start
poster.
If you are still having problems with the software
installation, contact HP customer care. See
“contacting hp customer care”.
what is the problem?