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Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer:
●
Serial number label—Provides important information, including the following:
Component
(1) Product name
(2) Serial number
(3) Part number/Product number
(4) Warranty period
(5) Model description
Have this information available when you contact technical support. The serial number label is
located inside the battery bay.
●
Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the
Product Key to update or troubleshoot the operating system. The Microsoft Certificate of
Authenticity is located inside the battery bay.
●
Regulatory label—Provides regulatory information about the computer. The regulatory label is
located inside the battery bay.
●
Wireless certification label or labels (select models only)—Provide information about optional
wireless devices and the approval markings of some of the countries or regions in which the
devices have been approved for use. You may need this information when traveling
internationally. If your computer model includes one or more wireless devices, one or more
certification labels are included with your computer. Wireless certification labels are located
under the service door.
●
SIM (subscriber identity module) label (select models only)—Provides the ICCID (Integrated
Circuit Card Identifier) of the SIM. This label is located under the service door.
● HP Mobile Broadband Module serial number label (select models only)—Provides the serial
number of the HP Mobile Broadband Module. This label is located under the service door.
46 Chapter 8 Customer support