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1 Telephone wall jack
2 Use the phone cord supplied in the box with the product
3 Telephone
For more information on setting up the product with your telephone, see the printed
documentation that came with the product.
Cause: The telephone used to initiate the fax call was not connected directly to the product
or was not connected properly.
If this did not solve the issue, try the next solution.
Solution 3: Start sending the fax within 3 seconds of hearing fax tones
Solution: If you are sending a fax manually, make sure that you press Start Fax within three
seconds of hearing the recipient's fax tones, otherwise the transmission might fail.
Cause: You did not press Start Fax within three seconds of hearing fax tones.
If this did not solve the issue, try the next solution.
Solution 4: Lower the fax speed
Solution: You might need to send and receive faxes at a slower rate. Try setting the Fax
Speed to Medium (14400) or Slow (9600) if you use one of the following:
• An Internet phone service
• A PBX system
• Fax over Internet Protocol (FoIP)
• An ISDN service
To set the fax speed from the control panel
1. Press Setup.
2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK.
3. Press the down arrow button to highlight Fax Speed, and then press OK.
4. Press the down arrow button to select one of the following settings, and then press OK.
Chapter 4
64 Troubleshooting and support
Troubleshooting and support