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Solve problems receiving faxes ............................................................................... 119
The fax does not respond ........................................................................ 120
The fax has a dedicated phone line ........................................... 120
An answering machine is connected to the product ..................... 120
A telephone handset is connected to the product ......................... 121
The Answer Mode setting is set to the Manual setting ................... 121
Voice mail is available on the fax line ........................................ 121
The product is connected to a DSL phone service ........................ 122
The product uses a fax over IP or VoIP phone service ................... 122
An error message displays on the control panel ......................................... 122
The No fax detected. message appears ..................................... 122
The Communication error. message appears .............................. 123
The Fax storage is full. message appears ................................... 123
The Fax is busy. message appears ............................................ 124
A fax is received but does not print .......................................................... 124
The Private Receive feature is on ............................................... 124
Sender receives a busy signal .................................................................. 124
A handset is connected to the product ........................................ 124
A phone line splitter is being used ............................................. 125
No dial tone .......................................................................................... 125
Cannot send or receive a fax on a PBX line ............................................... 125
Solve general fax problems .................................................................................... 125
Faxes are sending slowly ........................................................................ 125
Fax quality is poor ................................................................................. 126
Fax cuts off or prints on two pages ........................................................... 127
7 Manage and maintain .................................................................................................. 129
Use the HP Reconfiguration Utility to change the product connection .......................................... 130
Use HP Web Services applications ......................................................................................... 130
Configure IP network settings ................................................................................................. 131
View or change network settings ............................................................................. 131
Manually configure IPv4 TCP/IP parameters from the control panel ............................. 131
Rename the product on a network ........................................................................... 131
Link speed and duplex settings ................................................................................ 132
HP Device Toolbox (Windows) .............................................................................................. 133
HP Utility (Mac OS X) ........................................................................................................... 135
Open the HP Utility ............................................................................................... 135
HP Utility features .................................................................................................. 135
HP Web Jetadmin ................................................................................................................ 136
Product security features ........................................................................................................ 136
Set or change the product password ........................................................................ 136
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