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Clean the printhead ......................................................................................................... 140
Use the printer driver that best meets your printing needs .............................................. 140
The product does not print or it prints slowly .................................................................................... 142
The product does not print ............................................................................................... 142
The product prints slowly ................................................................................................. 143
Solve Plug and Print USB Drive printing problems (X551 Series) ................................................... 143
The USB Print menu does not open when you insert the USB accessory ...................... 143
The file does not print from the USB storage device ....................................................... 143
The file that you want to print is not listed in the USB Print menu ................................... 144
Solve product connectivity problems ................................................................................................ 144
Solve USB direct-connect problems ................................................................................ 144
Solve network problems .................................................................................................. 144
Solve wireless network problems ..................................................................................................... 146
Wireless connectivity checklist ........................................................................................ 146
The control panel displays the message: The wireless feature on this product has
been turned off ................................................................................................................. 147
The product does not print after the wireless configuration completes ............................ 147
The product does not print, and the computer has a third-party firewall installed ........... 147
The wireless connection does not work after moving the wireless router or product ...... 148
Cannot connect more computers to the wireless product ................................................ 148
The wireless product loses communication when connected to a VPN .......................... 149
The network does not appear in the wireless networks list ............................................. 149
The wireless network is not functioning ........................................................................... 149
Solve product software problems with Windows .............................................................................. 149
Solve product software problems with Mac ...................................................................................... 150
The printer driver is not listed in the Print & Fax list ........................................................ 151
The product name does not appear in the product list in the Print & Fax list .................. 151
The printer driver does not automatically set up the selected product in the Print &
Fax list ............................................................................................................................. 151
A print job was not sent to the product that you wanted .................................................. 151
When connected with a USB cable, the product does not appear in the Print & Fax list
after the driver is selected. ............................................................................................... 151
You are using a generic printer driver when using a USB connection ............................. 152
Appendix A Supplies and accessories ........................................................................................................ 153
Order parts, accessories, and supplies ............................................................................................ 153
Part numbers .................................................................................................................................... 153
Appendix B Service and support ................................................................................................................. 155
Hewlett-Packard limited warranty statement .................................................................................... 155
End User License Agreement .......................................................................................................... 156
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