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Print quality troubleshooting
Use this section to solve these print quality problems:
•
Wrong, inaccurate, or bleeding colors
•
Ink is not filling the text or graphics completely
•
The printout has a horizontal band of distortion near the bottom of a borderless
print
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Vertical streaks
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Printouts are slanted or skewed
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Ink streaks on the back of the paper
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Poor black text
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The printer prints slowly
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Printhead maintenance
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
• Colors look wrong
For example, green was replaced with blue in your printout.
• Colors run into each other, or look like they are smeared on the page. The edges
might have a feathering appearance instead of being sharp and defined.
Try the following solutions if the colors appear wrong, inaccurate, or bleed into each
other.
•
Solution 1: Make sure you are using genuine HP ink cartridges
•
Solution 2: Check the paper loaded in the input tray
•
Solution 3: Check the paper type
•
Solution 4: Check the ink levels
•
Solution 5: Check the print settings
•
Solution 6: Align the printhead
•
Solution 7: Clean the printhead
•
Solution 8: Contact HP support
Solution 1: Make sure you are using genuine HP ink cartridges
Solution: Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink
cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
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