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Printer prints on multiple sheets
at once
If this happens, check the following:
Paper weight: Use paper that is within the
recommended specications.
Letter Paper: 65 to 90 g/m² (16 to 24 lb)
Legal Paper: 70 to 90 g/m² (20 to 24 lb)
Envelopes: 70 to 90 g/m² (20 to 24 lb)
Cards: Up to 200 g/m² (110-lb index maximum)
Photo Paper: Up to 280 g/m² (75-lb index maximum)
Paper tray: Reload the paper into the paper tray,
pushing the paper until you feel resistance, and then
slide the paper guide rmly against the edge of the
paper stack.
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No power?
Verify the following:
The printer power cord is connected to an electrical
outlet.
The power cord is rmly connected to the power supply
or adapter.
The power supply is rmly connected to the printer.
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No plug and play?
Make sure the printer is connected and is turned on.
Make you sure you connect the USB cable between the
printer and your computer only after you are prompted.
Make sure the USB cable is rmly attached to your
computer and the printer.
Attach the USB cable directly to your computer instead
of through a USB hub.
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Installation help
Printer does not feed paper
Try one or more of the following solutions:
Reduce the number of sheets in the input tray.
Remove paper from the input tray, and reload it.
Use only one type of paper at a time.
Use a different type of paper.
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Printer help
Windows installation help