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Finding the solution
You can use this section to find the solution to common printer problems.
Step 1: Is the printer set up correctly?
● Is the printer plugged into a power outlet that is known to work?
● Is the on/off switch in the on position?
● Is the print cartridge properly installed? See
Changing the print cartridge.
● Is paper properly loaded in the input tray? See
Loading media into the input trays.
Yes If you answered yes to the questions above, go
to
Step 2: Is the Ready light on?
No If the printer will not turn on, Contact HP support.
Step 2: Is the Ready light on?
Do the control panel lights look like this picture?
NOTE
See Printer control panel for a description of the lights on the control panel.
Yes Go to Step 3: Can you print a Printer Test page?
No If the control panel lights do not look like the
picture above, see
Status light patterns.
If you are unable to resolve the problem,
Contact
HP support.
Step 3: Can you print a Printer Test page?
Print a Printer Test page.
Yes If the Demo page printed, go to Step 4: Is the
print quality acceptable?
No If no paper came out, see Paper handling
problems.
If you are unable to resolve the problem,
Contact
HP support.
56 Chapter 4 Problem solving ENWW