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Troubleshooting
Problem Possible Cause Solution
Image appears
blurred, indistinct, or
too dark.
Brightness and contrast
are too low.
Press the Menu button to
display the OSD. Use the
or button to adjust
the brightness and contrast
scales as needed.
Screen flashes when Turn the monitor off then turn
initialized. it on again.
“Check Video
Cable” is displayed
on screen.
Monitor video cable is
disconnected.
Connect the video signal
cable to the VGA connector
on the computer. Be sure
that the computer power is
off while connecting the
video cable.
“Out of Range” is
displayed on screen.
Video resolution and/or
refresh rate are set
higher than what your
monitor supports.
Restart your computer and
enter Safe Mode. Change
your settings to a supported
setting (see “Factory Preset
Display Modes” table in
Appendix B). Restart your
computer so that the new
settings take effect.
Touchscreen Tips
If you experience operational issues with the touchscreen system
either during or after installation, use the tips below to help you
determine the source of the problem.
■ If “No Elo touchmonitor found” is displayed on the screen,
install the latest drivers. Touchmonitors with the dual
serial/USB interface require the latest drivers. If you are
replacing an existing installation and see this problem, you
should update your touchscreen driver with one from the Elo
Web site Driver and File Downloads page.
A–2 User Guide