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Troubleshooting
Area Symptom Cause/Remedy
Control-panel
display
Blank 1) Make sure that the power cable is connected to a working power outlet.
2) Make sure that the printer is turned on. See page 6 for more information.
Button on the touch
screen appears gray with
“!” markers
Turn off the printer, and then turn it on again.
Printer does not recognize
Letter/A4 paper loaded in
the tray
Make sure that the paper is loaded correctly. See page 4 for more information.
Print Not printing 1) Check the network or USB cable. See pages 5 or 11 for more information.
2) If you are printing over a network, print a configuration page and make sure
that the IP address is correct.
3) Reinstall the print driver.
Jams 1) Make sure that the orange packing tape and cardboard have been removed.
See page 3 for more information.
2) Make sure that you are using supported paper. See the user guide on the
CD for more information.
3) Make sure that the paper is loaded correctly. See page 4 for more
information.
Blank pages Make sure that the strip is removed from the print cartridge. See page 4 for
more information.
Other All symptoms See the user guide on the CD for more information.
ENWW