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Solve connectivity problems
Solve wireless problems
The installation program cannot detect the product during the setup process.
Cause
Solution
The product is off. Verify that the product is on and ready. Restart the product if
necessary.
The product is too far away from the wireless router or access
point.
Move the product closer to the wireless router or access point.
A personal firewall program is blocking communication. Temporarily disable the firewall program to install the product.
Re-enable the firewall program once the product installation is
complete. If disabling the firewall allows you to communicate
with the product, you might want to assign the product a static
IP address, and then re-enable the firewall. For information
about firewalls that are used in an HP environment, see
www.hp.com/support/XP_firewall_information.
The product is not communicating with the wireless router or
access point.
●
Verify that the wireless
light is on. If it is not on, press
the Wireless
button.
●
Move the product closer to the wireless router or access
point, and then try again.
●
Restore the default wireless settings. See
Restore default
wireless settings on page 11.
If the error persists, uninstall the product, and then re-run the
installer program. When prompted for network settings,
provide the settings, and then continue the installation.
The product cannot connect to the wireless network.
Cause
Solution
The product wireless settings and the network settings do not
match.
You might need to configure the product network settings
manually. Verify that you know the following network settings:
●
Communication mode
●
Network name (SSID)
●
Channel (ad-hoc networks only)
●
Authentication type
Use the Wireless Configuration utility to configure the product
to print on wireless network.
If the error persists, uninstall the product, and then re-run the
installer program. When prompted for network settings,
provide the settings, and then continue the installation.
The wireless router or access point is configured with a media
access control (MAC) filter that is denying the product access
to the network.
Configure the wireless router or access point so that the list of
accepted MAC addresses includes the product hardware
address. Refer to the device owners manual for help.
14 Chapter 4 Solve problems ENWW