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Control panel message Description Recommended action
8X.YYYY EMBEDDED JETDIRECT ERROR
To continue turn off then on
The embedded HP Jetdirect print server has
encountered a critical error, as specified by
YYYY.
Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to
www.hp.com/
support/M5025mfp or www.hp.com/support/
M5035mfp.)
Access denied menus locked The control panel function that you are trying
to use has been locked to prevent
unauthorized access.
Contact the network administrator.
Action not currently available for Tray <X>
Tray size cannot be any size/any custom
A duplexed (2-sided) document was
requested from a tray that is set to Any size
or Any custom. Duplexing is not allowed
from a tray configured to Any size or Any
custom.
Select another tray or reconfigure the tray.
Authentication Required Authentication has been enabled for this
feature or destination. A username and
password are required.
Type the user name and password, or contact
the network administrator.
Authentication Required To Use This
Feature
A user name and password are required. Type the user name and password, or contact
the network administrator.
Bad duplexer connection The duplex printing accessory is not
connected correctly to the device.
Remove and reinstall the duplexer.
If the message persists contact an HP-
authorized service or support provider. See
the HP support flyer, or go to
www.hp.com/
support/M5025mfp or www.hp.com/support/
M5035mfp.
Chosen personality not available To
continue touch OK
A print job requested a language (personality)
that is not available for this device. The job
will not print and will be cleared from
memory.
Print the job by using a printer driver for a
different printer language, or add the
requested language to the device (if
possible). To see a list of available
personalities, print a configuration page.
See
Use information pages.
Digital send communication error An error has occurred during a digital send
task.
Contact the network administrator.
Document feeder cover open The document feeder (ADF) cover is open. Close the document feeder (ADF) cover.
Follow the instructions in the onscreen dialog
box.
Document feeder empty The document feeder (ADF) does not contain
paper.
Load paper in the document feeder (ADF)
input tray.
Document feeder paper jam Media is jammed in the document feeder
(ADF).
Follow the instructions in the onscreen dialog
box. See
Clear jams from the automatic
document feeder (ADF).
Document feeder pick error The document feeder (ADF) experienced an
error while picking media.
Make sure that your original contains no more
than 50 pages. Follow the instructions in the
onscreen dialog box.
E-mail Gateway did not accept the job
because the attachment was too large.
The scanned documents have exceeded the
size limit of the server.
Send the job again using a lower resolution,
smaller file size setting, or fewer pages.
See
Use the embedded Web server to learn
how to reduce the size of the attachment.
Contact the network administrator to enable
Table 11-1 Control-panel messages (continued)
ENWW Control-panel messages 183