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Service and Support
This product is covered by a global limited warranty and supported by HP Services and a
worldwide network of resellers and service providers. Hardware diagnostic support and repair is
available for three years from date of purchase. Support for software and initial setup is available
for 90 days from date of purchase. Additional support may be covered under the warranty or
available for an additional fee. Enhancements to warranty services are available through HP Care
Pack services or customized service agreements.
NOTE:
Server Warranty includes 3 year Parts, 3 year Labor, 3-year on-site support. Additional
information regarding worldwide limited warranty and technical support is available at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
HP Care Pack services include coverage for the HP branded hardware options qualified for the
server, purchased at the same time or afterward, internal to the enclosure, as well as 22" and
smaller external monitors and tower UPS options up to 3kVA; these items will be covered at the
same service level and for the same coverage period as the server. Coverage of UPS Battery is
not included, standard warranty terms & conditions apply. For servers or storage systems installed
within a rack, service also covers all HP qualified rack options installed within the same rack.
HP services provide continuous care and support expertise with committed response designed to
meet your IT and business needs.
To fully capitalizing on your HP ProLiant servers' capabilities requires a service partner who
thoroughly understands your server technology and systems environment. HP Services, an
industry leader in provision of multi vender support solutions provides a range of support services
designed to meet the varying needs of business. Whether an SMB or large global corporation HP
has a ProLiant server support offer to help you speedily deploy and maximize system uptime.
Enhanced Care - Minimum recommended service support offer designed to ensure customers
have access to expert assistance, whenever they need it.
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years
Continuous Care - Recommended service delivering cost-effective support options designed to
extend HP Services committed response and guaranteed fix times, designed to speed problem
identification and resolution.
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years
Total Care - Highest HP Support service level recommend to help increase IT performance and
availability with comprehensive, integrated hardware and software services
Support Plus 24 - Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays
Deployment Services - HP Installation and Start Up services designed to take time, risk, and worry
out of the deployment of ProLiant servers - and free customers IT support staff to focus on what
they do best, their business.
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the Customer
Description and/or Data Sheet. To be delivered on a scheduled basis 8am-5pm, M-F, excl.
HP holidays
NOTE:
For a complete listing of service offerings and information visit:
http://www.hp.com/services/proliantservices
http://www.hp.com/go/proliant/carepack
QuickSpecs
HP ProLiant ML310 Generation 3
Standard Features
DA - 12364 Worldwide QuickSpecs — Version 21 — 2-16-2007
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