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Factory Express
Portfolio for Servers
and Storage
HP Factory Express offers configuration, customization, integration and deployment services for
HP servers and storage products. Customers can choose how their factory solutions are built,
tested, integrated, shipped and deployed.
Factory Express offers service packages for simple configuration, racking, installation, complex
configuration and design services as well as individual factory services, such as image loading,
asset tagging, and custom packaging. HP products supported through Factory Express include a
wide array of servers and storage: HP Integrity, HP ProLiant, HP ProLiant Server Blades, HP
BladeSystem, HP 9000 servers as well as the MSA1000, VA7xxx, EVA3000 & EVA5000, XP,
rackable tape libraries and configurable network switches.
For more information on Factory Express services for your specific server model please contact
your sales representative or go to
http://www.hp.com/go/factory-express
Service and Support
One-year limited warranty, including hardware diagnostic support, and pre-failure warranty
(coverage of hard drives, memory and processors). The warranty is fully supported by HP
Services and a worldwide network of resellers and service providers. An additional 90-day getting
started software telephone support may be covered under the warranty or available for an
additional fee. Enhancements to warranty services are available through HP Care Pack services.
NOTE:
Limited warranty includes 1 year parts, 1 year labor, 1-year on-site support.
Care Pack services provide a range of life cycle support options that let you choose the service
levels that meet your business requirements, from basic to mission-critical.
A full range of HP Care Pack hardware and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24
hours, 7 days call window with options including 4-hour response or 6-hour Call To Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials
and VMWare-based IT solutions helping to deliver high level of application availability.
Response times range from 30 mins for critical problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution
HP Care Pack services include coverage for the HP branded hardware options qualified for the
server, purchased at the same time or afterward, internal to the enclosure, as well as 22" and
smaller external monitors and tower UPS options up to 3kVA; these items will be covered at the
same service level and for the same coverage period as the server. Coverage of UPS Battery is
not included, standard warranty terms & conditions apply. For servers or storage systems installed
within a rack, service also covers all HP qualified rack options installed within the same rack.
NOTE:
For more information on HP Care Pack services, contact any of our worldwide sales
offices or resellers or visit our worldwide Web site on the internet at:
http://www.hp.com/hps/carepack
NOTE:
For more complete information on HP Services offerings, customers and resellers, please
visit us at:
http://www.hp.com/hps
NOTE:
Additional information regarding worldwide limited warranty and technical support is
available at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
QuickSpecs
HP ProLiant ML330 Generation 3
Standard Features
DA - 11614 Worldwide QuickSpecs — Version 44 — 6.28.2005
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