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Factory Express
Portfolio for Servers
and Storage
HP Factory Express offers configuration, customization, integration and deployment services for
HP servers and storage products. Customers can choose how their factory solutions are built,
tested, integrated, shipped and deployed.
Factory Express offers service packages for simple configuration, racking, installation, complex
configuration and design services as well as individual factory services, such as image loading,
asset tagging, and custom packaging. HP products supported through Factory Express include a
wide array of servers and storage: HP Integrity, HP ProLiant, HP ProLiant Server Blades, HP
BladeSystem, HP 9000 servers as well as the MSAxxxx, VA7xxx, EVA, XP, rackable tape libraries
and configurable network switches.
For more information on Factory Express services for your specific server model please contact
your sales representative or go to:
http://www.hp.com/go/factory-express
.
HP Enterprise
Configurator
The HP eConfigure-Enterprise Configurator now provides factory default racking for our HP
hardware portfolio. This approach is aligned with our strategic direction to meet the needs and
expectations of our valued customers. If you require "custom" rack configuration, please contact
HP's Customer Business Center or an Authorized Partner for assistance.
Service and Support
HP Care Pack services provide total care and support expertise with committed response
designed to meet your IT and business needs.
HP Care Pack services include coverage for the HP branded hardware options qualified for the
server and purchased at the same time or afterward that are internal to the enclosure. This also
includes the 22" and smaller external monitors and tower UPS options up to 3kVA. These items
will be covered at the same service level and for the same coverage period as the server.
Coverage of UPS Battery is not included, and standard warranty terms & conditions apply. For
servers or storage systems installed within a rack, service also covers all HP qualified rack
options installed within the same rack.
To fully capitalizing on your HP ProLiant servers' capabilities requires a service partner who
thoroughly understands your server technology and systems environment. HP Services, an
industry leader in provision of multi vender support solutions, provides a range of support services
designed to meet the varying needs of your business. Whether an SMB, or large global
corporation, HP has a ProLiant server support offer to help you speedily deploy and maximize
system uptime.
Recommended Service
- simplify ProLiant solution implementation, maintenance, and
management.
Support
- 3-Year 4-Hour response 24x7 Same Business Day Coverage only
Deployment Service
- Installation and Start up only
Enhanced Service
- optimize service level to increase IT performance and availability.
Support
- 3-Year Support Plus 24 only
Refer to the information on "Installation & Start-Up" for service on ProLiant server and Microsoft or
Linux O/S per the Customer Description and/or Data Sheet; to be delivered on a scheduled basis
8am-5pm, M-F, excluding HP holidays.
NOTE:
For a complete listing of service offerings and information visit:
http://www.hp.com/services/proliantservices
http://www.hp.com/go/proliant/carepack
QuickSpecs
HP ProLiant ML350 Generation 5
Standard Features
DA - 12475 Worldwide QuickSpecs — Version 44 — 4.27.2009
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