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Warranty Upgrade
Options
Response – Upgrade on-site response from next business day to same day 4-hours
Coverage – Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
Duration – Select duration of coverage for a minimum period of 1year or multiple years
The HP Care Pack is defined as an upgrade to the product warranty attribute, available for a
specific duration and hours of coverage.
HP Care Pack is not available for less than the product's warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but
the commencement date will be the same as the Warranty Start Date (delivery date to end
user customer). Proof of purchase may be required.
HP Care Pack services are prepaid.
For additional HP Care Pack (hardware & software) information, as well as orderable part
numbers, please refer to the URL listed below:
http://h18005.www1.hp.com/services/carepaq/index.html
Available HP Care
Pack Services
Extend your product warranty with a wide choice of cost-saving support packages.
HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers.
Services for customers purchasing via direct and enterprise resellers are quoted using HP order
configuration tools. Additional information about HP Care Pack Service features and benefits is
available at
http://www.hp.com/hps/carepack/services/
.
Key for HP Care Pack Service availability in the table below:
E
= Service available for customers purchasing direct and via enterprise resellers
C
= Service available for customers purchasing via commercial resellers
N/A
= Service not applicable
HP Care Pack Services
Deployment and Per Event Services
Service
Available
HP Installation
E (HA113A1)
C (U7986E)
HP Installation & Startup
N/A
HP Implementation
N/A
For more information about Deployment and Per Event Services for HP Storage, visit
http://www.hp.com/hps/storage/
.
QuickSpecs
HP ProLiant ML350 G5 Storage Server
Service and Support, HP Care Pack, and Warranty Information
DA - 12560 Worldwide — Version 3 — March 2, 2007
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