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eSupport
HP eSupport is a portfolio of technology-based services that assist you with managing your
business environment – from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need
to manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the
support portal, visit
http://www.hp.com/support
Instant Support Enterprise Edition (ISEE)
HP Instant Support Enterprise Edition (ISEE) provides a single remote monitoring and support
solution for your IT data center. ISEE uses continuous hardware event monitoring and automated
notification to identify and prevent potential critical problems.
ISEE is a feature of HP Hardware Support Onsite Service with Next-Day response or better,
Proactive Essentials, Proactive 24, Critical Service and warranty support for the selected
products.
For more information or to download ISEE, visit
http://www.hp.com/go/instantsupport
Components
The following brick level options/components do not have individual HP Care Pack Services.
These items will be included in product HP Care Pack Services into which they are installed.
Disk Drives
Tape Drives
CD/DVD ROM
SCSI Hubs in
SBBs
Adapters
Bus Converters
Backplane RAID
Controllers
Power Supplies
Cabling
Fans
QuickSpecs
HP ProLiant ML350 G5 Storage Server
Service and Support, HP Care Pack, and Warranty Information
DA - 12560 Worldwide — Version 3 — March 2, 2007
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