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Recommended HP Care Pack Services for optimal satisfaction with your HP
product
Recommended
Services
3-Year HP Hardware Support Onsite Call-to-Repair (CTR) Service, 6- or 24-hour
Provides your IT manager with a team of support specialists who will quickly begin
troubleshooting the system to help return the hardware to operating condition within 6 or 24
hours of the initial service request to the HP Global Solution Center.
HP is committed to repairing your hardware within a maximum of six or twenty four hours. The
benefits include:
Improved system uptime
Predictable repair times
More effective IT resource planning
Consistent level of hardware support across your multi-technology systems
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6636ENN
3-Year HP Hardware Support Onsite Service, 4-hour response, 24x7
Provides you with rapid remote support and if required an HP authorized representative who
will arrive on site any time and day of the year to begin hardware maintenance service within 4
hours of the service request being logged.
This service provides a trained HP service specialist to perform an installation that meets HP
quality standards, for:
Help improve or maintain system uptime
Convenient onsite support
Committed response time
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and
networking options to assist you in bringing your new hardware into operation in a timely and
professional manner.
Expedited installation, with all service prerequisites met before the installation is
performed
Installation in accordance with manufacturer's specifications, enhancing the supportability
of your HP-installed hardware and software
Service delivery at a mutually scheduled time
Allows your IT resources to stay focused on their core tasks and priorities
Availability of an HP service specialist to answer questions during the onsite delivery of
this service
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN
QuickSpecs
HP ProLiant ML350 Generation 6
Service and Support
DA - 13241 Worldwide QuickSpecs — Version 38 — 3/16/2011
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