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Optional HP Care Pack Services that will enhance your HP product experience
Optional Services
3-Year HP Support Plus 24
As an alternative to our recommended support level, for customers who need access to
responsive 24x7 hardware and software support plus software updates on HP and selected
third party products:
For a higher return on your server and storage technology, our 3-year combined reactive
support service delivers integrated onsite hardware/software support services available
24x7x365, including access to HP technical resources, 4-hour response onsite hardware
support and software updates.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EEE
3-Year HP Proactive 24
As an alternative to our recommended support level, for customers who want enhanced
operational effectiveness and proactive problem identification:
Provides improved stability, availability and operational effectiveness with an integrated
hardware and software support service that combines industry-leading reactive technical
assistance with proactive account services, giving your IT manage support from a team of
service specialists.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-1614ENUC
HP Proactive Select Service
Customer needs on demand access to consulting, technical proactive services and education
courses
Provides a flexible way to purchase HP best-in-class consultancy and technical services. You
can buy Proactive Select Service Credits when you purchase your hardware and then use the
credits over the next 12 months.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN
eSupport
HP eSupport is a portfolio of technology-based services that assist you with managing your
business environment - from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you
need to manage the daily operations of your IT environment.
Features include
:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access
the support portal, visit: http://www.hp.com/support
HP Insight Remote Support software delivers secure remote support for your HP Servers and
Storage, 24 X 7, so you can spend less time solving problems and more time focused on your
business. You can have your systems remotely monitored for hardware failure using secure
QuickSpecs
HP ProLiant ML350 Generation 6
Service and Support
DA - 13241 Worldwide QuickSpecs — Version 38 — 3/16/2011
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