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Printer software problems
Table 7-3 Printer software problems
Problem Solution
The printer icon is not visible in the Printer folder
●
Reinstall the printer software. In the Windows task bar,
click Start, click Programs, click HP, click your printer,
and click Uninstall. Install the printer software from the
CD-ROM.
NOTE: Close any applications that are running. To
close an application that has an icon in the system tray,
right-click the icon, and select Close or Disable.
●
Try plugging the USB cable into a different USB port on
the PC.
An error message was displayed during the software
installation
●
Reinstall the printer software. In the Windows task bar,
click Start, click Programs, click HP, click your printer,
and click Uninstall. Install the printer software from the
CD-ROM.
NOTE: Close any applications that are running. To
close an application that has an icon in the task bar, right-
click the icon, and select Close or Disable.
●
Check the amount of free space on the drive where you
are installing the printer software. If necessary, free up as
much space as you can, and reinstall the printer software.
●
If necessary, run the Disk Defragmenter, and reinstall the
printer software.
The printer is in Ready mode, but nothing prints
●
Print a Configuration page from the control panel of the
printer, and verify the printer functionality.
●
Verify that all of the cables are properly seated and within
specifications. This includes the USB, network, and
power cables. Try a new cable.
76 Chapter 7 Problem solving ENWW